Frequently Asked Questions ~ Wholesale

Do you offer custom blending?

Yes we do, including naturopathic blends. For information on pricing, please contact info@shantitea.ca

What are your shipping policies?

All orders ship from our location in Ottawa, Ontario, Canada.

Production times:
Orders typically take 1-3 business days to process, although often we ship within 1 business day. Delays sometimes occur. If we anticipate delays we will contact you right away. 

How do I change my order?:
We cannot change your order once it has been placed but we can cancel it so you can place a new order with the changes you require. email us at operations@shantitea.ca or call (800) 9-SHANTI (974-2684) or local/international: (613) 706-0670

My order arrived damaged, incorrect or didn't arrive!
Please let us know right away.

Delivery Times:

Delivery Destination

Delivery Time

Ontario 1-3 business days
Quebec 1-3 business days
Nova Scotia 4-5 business days
New Brunswick 4-5 business days
Prince Edward Island 4-5 business days
Newfoundland & Labrador 4-5 business days
Manitoba 4-5 business days
Saskatchewan 4-5 business days
Alberta 4-5 business days
British Colombia 5-7 business days
Yukon Territories 8-10 business days
North West Territories 8-10 business days
Nunavut 8-10 business days
USA and International 3-10 business days*

*For more accurate shipping times in the US and International destinations please contact us.

Shipping Pricing

The cost of shipping for your tea order will be calculated at checkout based on your cart total.

RETAIL PRICING:

Location

Canada Post

Canada Post

UPS Express

Canadian Provinces $10.00 (2-8 business days) Free (orders over $50) $20.00 (1-3 business days)
Canadian Territories $20.00 (6-12 business days) Free (orders over $100) $40.00 (2-4 business days)
Continental USA $15.00 (4-10 business days) Free (orders over $75) $30.00 (1-4 business days)
Alaska, Hawaii $25.00 (8-12 business days) Free (orders over $150) $50.00 (2-5 business days)
International $50.00 (7-30 business days)                    -

$50.00 (4-7 business days)

Retail customers also have the option to pick up at our Ottawa warehouse at checkout.

WHOLESALE PRICING:

Location

Order Value

Standard*

UPS Express

Ontario, Quebec

$0 - 300 $15.00 (2-4 business days) $30.00 (1-3 business days)
$300 - 500 $25.00 $40.00
$500 - 1000 $40.00 $80.00
$1000 + FREE $100.00

MB, NB, NS, PEI, SK

$0 - 300 $20.00 (3-6 business days) $40.00 (1-3 business days)
$300 - 500 $35.00 $50.00
$500 - 1000 $40.00 $80.00
$1000 + $120.00 $100.00

AB, BC

$0 - 300 $20.00 (6-10 business days) $40.00 (1-3 business days)
$300 - 500 $35.00 $60.00
$500 - 1000 $55.00 $100.00
$1000 + $120.00 $150.00

NL, NT, NU, YT

$0 - 300 $50.00 (8-12 business days) $100.00 (1-4 business days)
$300 - 500 $75.00 $150.00
$500 - 1000 $100.00 $200.00
$1000 + $150.00 $300.00

Continental USA

$0 - 300 $30.00 (4-10 business days) $60.00 (1-3 business days)
$300 - 500 $55.00 $100.00
$500 - 1000 $80.00 $150.00
$1000 + $120.00 $150.00

Alaska, Hawaii

$0 - 300 $35.00 (8-12 business days) $70.00 (2-5 business days)
$300 - 500 $60.00 $120.00
$500 - 1000 $80.00 $200.00
$1000 + $120.00 $200.00

International

$0 - 300 $50.00 (7-30 business days) $100.00 (4-7 business days)
$300 - 500 $100.00 $200.00
$500 - 1000 $150.00 $300.00
$1000 + $150.00 $400.00

Ordered for Standard Shipping could be shipped via Canada Post or UPS. Shanti Tea will determine which method once the order is ready for shipping.

Wholesale customers have the option to pick-up at our Ottawa warehouse. Ottawa based wholesale customers can also choose to have ordered couriered to an Ottawa address

What types of payment do you accept?

We accept Mastercard, Visa, Debit Visa and Paypal. We also accept American Express payment through Paypal (no Paypal account required). Our wholesale customers can request to pay by email money transfer. We never store your credit card information on our servers. All transactions go through our secure merchant services provider. If you prefer, you can also make a credit card payment by phone. For businesses, in addition to the above payment methods, we also accept business cheques, electronic fund transfers and email money transfers. Your order will ship once your cheque has cleared or your bank transfer has been received.