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Frequently Asked Questions ~ Shipping

Do you deliver to the US?

Yes we do – however extra shipping charges will apply for shipments off the Mainland USA.

What are your shipping policies?

All orders ship from our location in Ottawa, Ontario, Canada.

Production times:
Orders typically take 2-3 business days to process, although often we ship within 1 business day. Delays sometimes occur. If we anticipate delays we will contact you right away. Note that we do not process orders on Canadian statutory holidays.

How do I change my order?:
We cannot change your order once it has been placed but we can cancel it so you can place a new order with the changes you require. Call 613-706-0672 (toll free 1-800-9-SHANTI ext. 102) or email info@shantitea.ca.

My order arrived damaged, incorrect or didn't arrive!:
Please email operations@shantitea.ca or call 613-706-0672 (toll free 1-800-9-SHANTI ext. 102) right away.

Delivery Times
Delivery Destination Delivery Time
Ontario 1-3 business days
Quebec 1-3 business days
Nova Scotia 4-5 business days
New Brunswick 4-5 business days
Prince Edward Island 4-5 business days
Newfoundland & Labrador 4-5 business days
Manitoba 4-5 business days
Saskatchewan 4-5 business days
Alberta 4-5 business days
British Colombia 5-7 business days
Yukon Territories 8-10 business days
North West Territories 8-10 business days
Nunavut 8-10 business days
USA and International 3-10 business days*

*For more accurate shipping times in the US and International destinations please contact operations@shantitea.ca

Shipping Pricing

RETAIL PRICING

The cost of shipping for your tea order will be calculated at checkout based on your cart total.

Location

Canada Post

Canada Post

UPS Express

Canadian Provinces $10.00 (2-8 business days) Free (orders over $50) $20.00 (1-3 business days)
Canadian Territories $14.00 (6-12 business days) Free (orders over $75) $28.00 (2-4 business days)
Continental USA $15.00 (4-10 business days) Free (orders over $75) $30.00 (1-4 business days)
Alaska, Hawaii $18.00 (8-12 business days) Free (orders over $150) $36.00 (2-5 business days)
International $25.00 (7-30 business days)                    -

$50.00 (4-7 business days)

Retail customers also have the option to pick up at our Ottawa warehouse at checkout.

 

WHOLESALE PRICING

The cost of shipping for your wholesale tea order will be calculated at checkout based on your cart total.

Location

Order Value

Standard*

UPS Express

Ontario, Quebec $0 - 300 $15.00 (2-4 business days) $30.00 (1-3 business days)
$300 - 500 $25.00 $40.00
$500 - 1000 $40.00 $80.00
$1000 + FREE $100.00
MB, NB, NS, PEI, SK $0 - 300 $20.00 (3-6 business days) $40.00 (1-3 business days)
$300 - 500 $35.00 $50.00
$500 - 1000 $40.00 $80.00
$1000 + $120.00 $100.00
Alberta, B.C. $0 - 300 $20.00 (6-10 business days) $40.00 (1-3 business days)
$300 - 500 $35.00 $60.00
$500 - 1000 $55.00 $100.00
$1000 + $120.00 $150.00
Canadian Territories $0 - 300 $25.00 (8-12 business days) $50.00 (1-4 business days)
$300 - 500 $45.00 $60.00
$500 - 1000 $55.00 $100.00
$1000 + $120.00 $100.00
Continental USA $0 - 300 $30.00 (4-10 business days) $60.00 (1-3 business days)
$300 - 500 $55.00 $100.00
$500 - 1000 $80.00 $150.00
$1000 + $120.00 $150.00
Alaska, Hawaii $0 - 300 $35.00 (8-12 business days) $70.00 (2-5 business days)
$300 - 500 $60.00 $120.00
$500 - 1000 $80.00 $200.00
$1000 + $120.00 $200.00
International $0 - 300 $50.00 (7-30 business days) $100.00 (4-7 business days)
$300 - 500 $100.00 $200.00
$500 - 1000 $150.00 $300.00
$1000 + $150.00 $400.00

Ordered for Standard Shipping could be shipped via Canada Post or UPS. Shanti Tea will determine which method once the order is ready for shipping.

Wholesale customers have the option to pick-up at our Ottawa warehouse. Ottawa based wholesale customers can also choose to have ordered couriered to an Ottawa address

How do I track my shipment?

Once your order is packed and out the door we'll send you an email with your tracking number. If you haven't received an email from us first check your junk mail. Please note that orders take 2-3 business days to process. Give us a call if you didn't receive an email in your inbox or junk mail at 613-706-0672.