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Frequently Asked Questions ~ Shipping

Do you deliver to the US?

Yes we do – however extra shipping charges will apply for shipments off the Mainland USA.

What are your shipping policies?

All orders ship from our location in Ottawa, Ontario, Canada.

Production times:
Orders typically take 2-3 business days to process, although often we ship within 1 business day. Delays sometimes occur. If we anticipate delays we will contact you right away. Note that we do not process orders on Canadian statutory holidays.

How do I change my order?:
We cannot change your order once it has been placed but we can cancel it so you can place a new order with the changes you require. Call 613-706-0672 (toll free 1-800-9-SHANTI ext. 102) or email info@shantitea.ca.

My order arrived damaged, incorrect or didn't arrive!:
Please email operations@shantitea.ca or call 613-706-0672 (toll free 1-800-9-SHANTI ext. 102) right away.

Buying tea for personal use (see below if you are a wholesale customer):
We ship across North America, we hope to add more regions soon! Shipping in Canada is free for orders over $49.00. Otherwise the cost is $8.95 for all Canadian provinces and $11.95 to all Canadian territories.

Delivery Times
Delivery Destination Delivery Time
Ontario 1-3 business days
Quebec 1-3 business days
Nova Scotia 4-5 business days
New Brunswick 4-5 business days
Prince Edward Island 4-5 business days
Newfoundland & Labrador 4-5 business days
Manitoba 4-5 business days
Saskatchewan 4-5 business days
Alberta 4-5 business days
British Colombia 5-7 business days
Yukon Territories 8-10 business days
North West Territories 8-10 business days
Nunavut 8-10 business days
United States of America 3-10 business days*

*For more accurate shipping times in the US please contact operations@shantitea.ca

Buying tea for your business:
We can ship tea to your business anywhere around the world. For our business customers we want to ensure that you pay only the price we are charged for shipping. When you place your order please select Wholesale Shipping $0.00. When you order is packed and ready to ship we will calculate the exact cost and send you three different options with pricing, transit time and instructions on how to pay. Please reference the above chart for delivery times but please note that we will provide you with three different options in the shipping payment request email once your order is ready to ship, these options will have different delivery times.

Note: Our standard order processing time start at 2-3 business days for wholesale customers as well, but lead times vary depending on the order. Eg. Orders of teabags require 10 business days, orders of custom blends require an additional 2 business days to standard processing time, private label orders may take 4 or more business days depending on the size of the order. Contact operations@shantitea.ca or call 613-706-0672 (toll free 1-800-9-SHANTI ext. 102) to receive an estimated lead time before or after placing an order.

How do I track my shipment?

Once your order is packed and out the door we'll send you an email with your tracking number. If you haven't received an email from us first check your junk mail. Please note that orders take 2-3 business days to process. Give us a call if you didn't receive an email in your inbox or junk mail at 613-706-0672.

Will the Canada Post labour dispute affect deliveries?

The short answer is no, you will not experience any shipping disruptions. Shanti Tea will continue to provide shipping during a Canada Post strike or lockout, all shipments will be sent via UPS.

Wholesale customers:
We will only be offering shipping via UPS during the Canada Post labour dispute, when you receive your shipping quotes you will see that Canada Post is defaulted to $100.00 and 10 business days, please select UPS during the strike and follow payment instructions as usual.

All other customers:
There are no big changes, we will be shipping via UPS Standard during the Canada Post labour dispute! Shipping will continue to be free for Canadian orders over $49 and United States orders over $75. For those who don't qualify for free shipping, our rates will be (all in Canadian dollars):

  • $9.95 within Canadian Provinces
  • $12.95 to Canadian Territories
  • $13.95 to the United States

Please email operations@shantitea.ca or call 613-706-0672 if you have any questions related to shipping, your order or our delicious teas!