Frequently Asked Questions ~
What are your shipping policies?
All orders ship from our location in Ottawa, Ontario, Canada.
Production times:
Orders typically take 1-3 business days to process, although often we ship within 1 business day. Delays sometimes occur. If we anticipate delays we will contact you right away.
How do I change my order?:
We cannot change your order once it has been placed but we can cancel it so you can place a new order with the changes you require. email us at operations@shantitea.ca or call (800) 9-SHANTI (974-2684) or local/international: (613) 706-0670
My order arrived damaged, incorrect or didn't arrive!
Please let us know right away.
Delivery Times:
|
Delivery Destination |
Delivery Time |
|---|---|
| Ontario | 1-3 business days |
| Quebec | 1-3 business days |
| Nova Scotia | 4-5 business days |
| New Brunswick | 4-5 business days |
| Prince Edward Island | 4-5 business days |
| Newfoundland & Labrador | 4-5 business days |
| Manitoba | 4-5 business days |
| Saskatchewan | 4-5 business days |
| Alberta | 4-5 business days |
| British Colombia | 5-7 business days |
| Yukon Territories | 8-10 business days |
| North West Territories | 8-10 business days |
| Nunavut | 8-10 business days |
| USA and International | 3-10 business days* |
*For more accurate shipping times in the US and International destinations please contact us.