Frequently Asked Questions ~
How much does shipping cost?
The cost of shipping will be calculated at checkout based on your cart total. Customers also have the option to pick up at our Ottawa warehouse.
Regular Orders (excluding wholesale orders)
| Location | UPS* | UPS* |
|---|---|---|
| Canadian Provinces | $15 (2-8 business days) | Free (orders over $75) |
| Canadian Territories | $30 (6-12 business days) | Free (orders over $150) |
| Continental USA** | $50 (4-10 business days) | Free (orders over $150 CAD) |
| Alaska, Hawaii** | $75 (8-12 business days) | Free (orders over $300 CAD) |
* The majority of our orders are shipped through UPS. Orders to rural addresses are shipped by Canada Post. Shanti Tea will determine the method once the order is ready for shipping.
** US Orders: Fully landed price. Customs, duties & UPS Air shipping included. No extra charges at delivery.
Wholesale Orders
| Location | Order Value | Standard* |
|---|---|---|
| Ontario, Quebec | $0 - 300 | $20 (2-4 business days) |
| $300 - $1200 | 8% of order value | |
| $1200 + | FREE | |
| AB, BC, MB, NB, NS, PEI, SK | $0 - 300 | $26 (3-6 business days) |
| $300 + | 10% of order value to a maximum of $200 | |
| NL, NT, NU, YT | $0 - 300 | $65 (8-12 business days) |
| $300 + | 15% of order value to a maximum of $300 | |
| Continental USA** | $0 - 700 | $100 (4-10 business days) |
| $700 + | 14% of order value to a maximum of $375 | |
| Alaska, Hawaii** | $0 - 700 | $110 (8-12 business days) |
| $700 + | 16% of order value to a maximum of $425 |
* The majority of our orders are shipped through UPS. Orders to rural addresses are shipped by Canada Post. Shanti Tea will determine the method once the order is ready for shipping.
** US Orders: Fully landed price. Customs, duties & UPS Air shipping included. No extra charges at delivery.